Lucky Feet Shoes Online Policies
Our customer service commitment to you.
Lucky Feet Shoes is committed to bringing you shoes and inserts that are not only comfortable for your feet but protect them as well. We want all of our shoes to not only look good but feel good too. We are committed to upholding the highest standard in business practices. We are founded on the fact that our customers are our number one responsibility. Without our customers, we simply cease to exist. We promise to conduct business in a sound and ethical manner. Our desire is to foster a long and personal relationship with each and every customer we come in contact with.
Here are our online policies surrounding shipping, returns, and taxes.
Shipping & Returns
We want you to be 100% satisfied with your order.
We want you to be 100% satisfied with your order. If you need to return your order, you may do so within 60 days for a full refund of your purchase price. Shipping costs for returns are not refundable.
In order to refund the full cost of your purchase without additional charges some basic requirements must be met:
- All products must be in their original, unworn condition.
- All products must be received in their original packaging. However, when you ship the products back to us for return, please place them inside a packing box to avoid damage.
- Affixing tape, postage, or an address label to the original packaging of the product marking the original packaging will result in a $10 fee.
- No refunds will be given for WORN merchandise.
- Returns should be sent via a trackable and insured method to:
Lucky Feet Shoes
Attn: Returns Dept.
3170 Chicago Ave
Riverside, CA 92507
Please include a copy of your packing slip with the return.
We process most returns within one week of their receipt back to our warehouse. Once your refund has been processed, it can take your bank up to 10 days to post the credit to your account.
You have 60 calendar days to return or exchange an item from the date you received it.
No refunds will be given for worn merchandise.
Ship your item back to us:
Lucky Feet Shoes
Attn: Returns Dept.
3170 Chicago Ave
Riverside, CA 92507
USA
Shipping:
For all purchases over $100, we offer free shipping. *Excludes all sale items
- Total Delivery- a combination of the Processing Time and the Shipping Time. The standard total delivery time is 5 to 10 business days.
- Processing Time- time between when the order was made online and when it leaves the warehouse to be sent to you. This can take anywhere from a few hours to five business days (Saturdays, Sundays and federally recognized holidays are not business days.).
- Incorrect billing information- if the name and address on the order do not match the credit card you used, this will lead to further authorization and can delay your order.
- Orders placed after normal business hours or over the weekend will be processed the next business day. Normal Business Hours = Monday- Friday 10 am – 5 pm PST.
- If a product is on backorder (one-week extension or longer), we will notify you ASAP via a phone call and email.
- We can ship to Hawaii, Alaska, US Territories, APO/FPO addresses, or internationally for an additional $30.00 shipping charge.
- Sale and clearance items are subject to a $10 shipping charge per item.
Information on backorders and out of stock items:
If an item goes on backorder or is out of stock, we will send you a cancellation email. If your order contains a backorder item, we will ship the back-ordered item as soon as there’s stock available at no extra cost to you.
Lost Shipments:
If after 14 days from the date of shipment the carrier is unable to confirm delivery of your package, please contact us for the next steps and to start a claim.
If the carrier confirms that your items were delivered to your requested shipping address, Lucky Feet Shoes assumes you have received your order. Before you contact us, we ask that you contact the carrier with your tracking information. If there is confirmation by the carrier of delivery to your requested shipping address, we will start the claims process.
Refused Shipments:
When you place an order, you are making a commitment to purchase that item, and your payment will be processed at the time the order is placed. If your order is returned to us or our manufacturer, and there was no error on our part, or, if you refuse delivery of the package after ordering, you will be assessed a 25% restocking fee. Original shipping charges are not refundable. You will be responsible for the carrier’s return shipping charges for refused items that are shipped back to us, our manufacturer, or our warehouse. All such fees will be deducted prior to issuing a credit or refund or billed to the credit card provided during registration and/or checkout.
Pricing:
- All prices are in US dollars and include any applicable sales tax. All payments shall be made in US dollars.
- All Prices, Policies, and Terms are current as of TODAY’S DATE however, all Prices Policies and Terms are subject to change without notice.
- Any and all legal discrepancies shall be governed by US law and specifically by the laws of the state of California All legal claims, if any, will be made in the court systems of the state of California.
Sales Tax
Items shipped within California are subject to California’s State Sales Tax.
If you need immediate assistance, please call Customer Service: 1-877-220-4606 or email us at customerservice@