Lucky Feet Shoes Online Policies
Our customer service commitment to you.
Lucky Feet Shoes is committed to bringing you shoes and inserts that are not only comfortable for your feet but protect them as well. We want all of our shoes to not only look good but feel good too. We are committed to upholding the highest standard in business practices. We are founded on the fact that our customers are our number one responsibility. Without our customers, we simply cease to exist. Our desire is to foster a long and personal relationship with each and every customer we come in contact with. We promise to conduct business in a sound and ethical manner.
Here are our online policies surrounding shipping, returns, and taxes.
Processing Time - The time between when the order was made online and when it leaves our warehouse to be sent to you. This can take anywhere from a few hours to five business days (Saturdays, Sundays, and federally recognized holidays are not business days).
Incorrect Billing Information - If the name and address on the order do not match the credit card you used, this will lead to further authorization and can delay your order.
Total Delivery - A combination of the Processing Time and the Shipping Time. The standard total delivery time is 5 to 10 business days.
Shipping.
For purchases over $100, we offer free shipping. *Excludes all sale items
All sale and clearance purchases are subject to a $10 shipping charge per item, including orders that have items that qualify for the free shipping deal.
We can ship to Hawaii, Alaska, US Territories, APO/FPO addresses, or internationally for an additional $35.00 shipping charge per item.
International customs duties are the responsibility of the customer, Lucky Feet Shoes is not responsible for knowing the customs duties for each country and cannot be expected to cover the duties.
Holiday Shipping Disclaimer 🎄
To ensure delivery by Christmas Eve, we strongly recommend placing your order no later than Monday, December 16th. Ordering early helps avoid potential delays during the holiday rush.
For more detailed shipping information or updates, we recommend contacting your local USPS office for updates!
Happy Holidays, and thank you for choosing us! 🎁
Returns.
We want you to be 100% satisfied with your order. If you need to return your order, you may do so within 60 days for a full refund of your purchase price. Shipping costs for returns are not refundable.
We can provide you with a return label to send your item back, for a service fee of $10 which will be deducted from your refund amount. Otherwise, sending your item back will require you to purchase postage for the item.
Our local customers are more than welcome to return or exchange their online orders to a store location. Just bring your packing slip and item to one of our stores and an associate will be happy to assist you.
In order to refund the full cost of your purchase without additional charges some basic requirements must be met:
- All returned items must be returned in unworn, resellable condition.
- All packages must be returned in their original, undamaged shoe box/packaging. When you ship your item back to us, please place them inside a packing box to avoid any damage to the item's packaging.
- Affixing any tape, postage, or labels to the original shoe box/packaging will result in a $25 charge deducted from your refund amount.
- If you choose to send the item back yourself, Lucky Feet Shoes recommends that you send your item back with a trackable and insured method. Lucky Feet Shoes is not responsible for any lost items.
If any of the above conditions are not met your order may be denied for return and sent back at your own cost.
Please send all returns to:
Lucky Feet Shoes
Attn: Returns Dept.
3170 Chicago Ave
Riverside, CA 92507
For assistance with getting a return label please contact us at:
Email: Customerservice@luckyfeetshoes.com
Phone: (877) 220-4606
Out Of Stock Items.
If the item you ordered is out-of-stock, we will notify you by email and cancel and refund that part of your order.
Lost Shipments.
If after 14 days from the date of shipment the carrier is unable to confirm delivery of your package, please contact us for the next steps and to start a claim.
If the carrier confirms that your items were delivered to your requested shipping address, Lucky Feet Shoes assumes you have received your order. Before you contact us, we ask that you contact the carrier with your tracking information. If there is confirmation by the carrier of delivery to your requested shipping address, we will start the claims process.
Refused Items.
When you place an order, you are making a commitment to purchase that item, and your payment will be processed at the time the order is placed. If your order is returned to us or our manufacturer, and there was no error on our part, or, if you refuse delivery of the package after ordering, you will be assessed a 25% restocking fee. Original shipping charges are not refundable. You will be responsible for the carrier’s return shipping charges for refused items that are shipped back to us, our manufacturer, or our warehouse. All such fees will be deducted prior to issuing a credit or refund or billed to the credit card provided during registration and/or checkout.
Pricing
- All prices are in US dollars and include any applicable sales tax. All payments shall be made in US dollars.
- All Prices, Policies, and Terms are current as of 06/15/23, however all Prices, Policies, and Terms are subject to change without notice.
- Any and all legal discrepancies shall be governed by US law and specifically by the laws of the state of California. All legal claims, if any, will be made in the court systems of the state of California.
Sales Tax
Items shipped within California are subject to California’s State Sales Tax.
If you need immediate assistance, please call Customer Service: 1-877-220-4606 or email us at customerservice@luckyfeetshoes.com.