Join The Lucky Feet Shoes Team

Sales Associate Level 1

Job Description

Position Summary

As a Sales Associate Level 1, you will deliver exceptional customer service, actively engaging with customers to create a positive shopping experience that supports store sales. You will develop key skills in customer focus, teamwork, process execution, and problem-solving through regular feedback and the employee scorecard, contributing to the store’s success.

Sales Associates Level 1 are expected to work toward meeting defined sales goals, maintain an email capture rate of at least 80%, and meet baseline performance levels in key metrics such as units per transaction (UPT), dollar per transaction (DPT), over-the-counter (OTC) percentage and multiple item percentage. These performance goals are tied to both individual and store success. As a commission-based role, consistent achievement of these targets is essential to maximizing earning potential. Store leadership will communicate goals and expectations regularly.

Essential Duties/Responsibilities

• Consistently work toward meeting defined sales targets, including daily, weekly, and monthly revenue goals. Maintain an email capture rate of at least 80% and meet baseline expectations across all key performance indicators (KPIs). These metrics support your individual growth and contribute to the overall success of the store.
• Deliver outstanding customer service by consistently following the company’s service standards and structured sales process.
• Actively promote the Lucky Feet Shoes Rewards Guarantee to enhance customer engagement and loyalty.
• Promote the website www.luckyfeetshoes.com through social media, in-store promotions and gift cards.
• Demonstrate expertise in product features, current promotions, and company policies to support informed customer interactions.
• Process all sales transactions accurately and efficiently using the Point of Sale (POS) system.
• Encourage customers to explore additional shopping channels, including the company website, gift cards, and social media platforms.
• Support operational excellence by ensuring the accurate receiving, transferring, and stocking of merchandise.
• Maintain visual merchandising standards by ensuring displays are fully stocked, clean, and correctly priced, in line with company guidelines.
• Assist with daily operational tasks, including process summaries and opening/closing checklists.
• Uphold a clean, organized, and professional sales floor environment to enhance the customer shopping experience.
• Collaborate with team members and leadership to achieve store-wide performance goals.
• Actively seek opportunities to expand personal knowledge in sales, customer service, and pedorthic products.

Other Duties and Requirements

• Completed Phase 1 training within 90 days.
• May be required to visit area events as needed.
• May be required to go to another store from time to time, in order to help or train personnel. If needed at another location, it would not be more than 4x a month. In addition, mileage reimbursement would be given; based on the distance from their current store to the new store, minus the miles from their home to their current store.
• May be required to work on scheduled days off when short personnel or to cover Requested Days Off (RDO).
• Other duties as assigned by management.

Knowledge, Skills and Abilities (Minimum Qualifications)

• Must have 1 year of retail, customer service, or related experience preferred.
• Computer literate (email, Word, Excel)
• Good written and communication skills.
• Ability to multi-task and manage multiple projects.
• Willingness to learn and take direction.
• Proven ability to meet or exceed individual sales targets in a retail or customer-facing environment.
• Strong persuasive communication and interpersonal skills, with the ability to engage customers and drive purchasing decisions.
• Comfortable with goal-setting, performance tracking, and receiving feedback on measurable results.
• Ability to upsell, cross-sell, and make tailored product recommendations to meet customer needs.
• Skilled in building customer relationships and creating repeat business through trust and product knowledge.
• High level of energy, enthusiasm, and self-motivation in a fast-paced retail setting.
• Ability to stay focused and driven under pressure during peak hours and sales campaigns.
• Comfortable using point-of-sale (POS) systems, processing transactions accurately and efficiently.
• Strong organizational skills and attention to detail with pricing, displays, and merchandising standards.
• Team player with a positive, proactive attitude and a commitment to company values and goals.
• Willingness to participate in ongoing sales training and coaching to improve performance.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand. The employee frequently is required to walk; use hands to finger, handle, or feel; and reach with hands and arms. Twisting, kneeling and squatting may be required. The employee is required to sit and talk or hear. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, and distance vision.

Work Conditions

General office/retail conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Limitations and Disclaimer

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, skills and physical demands required for the position.

This job description is subject to possible modification to reasonably accommodate disabled individuals. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

This job description in no way states or implies that these are the only duties to be performed by anyone occupying this position. Employees are required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with State and Federal laws.

The job requirements represent the minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the employee must possess the abilities to perform each duty proficiently. Continued employment remains on an “at-will” basis.

Assistant Manager

Job Description

Position Summary

As an Assistant Manager, you are expected to consistently meet or exceed elevated personal and store sales goals. This includes maintaining an email capture rate of at least 80%, and driving strong performance metrics such as Units Per Transaction (UPT), Dollars Per Transaction (DPT), Over-the-Counter (OTC) %, Sovella %, and Multiples %. You play a critical leadership role in setting the standard for sales excellence, coaching team members, and creating a high-performance, customer-focused environment. Your individual sales contributions are essential, as is your influence on overall store results. Regular feedback and coaching will be provided to support your ongoing development and maximize your earning potential.

Essential Duties/Responsibilities

• Consistently meet or exceed elevated personal and store sales targets, including daily, weekly, and monthly revenue goals. Maintain an email capture rate of at least 80% and perform above baseline in all key performance indicators (KPIs). These metrics reflect your leadership impact, sales contribution, and continued growth as a driving force behind the store’s success.
• Foster a high-performance sales environment by prioritizing customer engagement, exceptional service, and strategic business growth. Leverage employee scorecard to evaluate and enhance key competencies, including customer focus, process execution, teamwork, problem-solving, enthusiasm, and positivity.
• Deliver superior sales and customer service.
• Maintain monthly store sales production.
• Consistently strive to improve personal knowledge in sales, customer service, and pedorthics.
• Continually promote the Lucky Feet Shoes Rewards Guarantee to customers.
• Receive, check, transfer, and stock merchandise transfers.
• Ensure all transferred merchandise is handled and processed properly.
• Ensure displays are 100% filled to merchandising standards and all products are priced accurately.
• Promote the website www.luckyfeetshoes.com through social media, in-store promotions and gift cards.
• Consistently display a positive attitude and team approach.
• Accurately process transactions in Point of Sales (POS).
• Ensure all employees are executing our service delivery promise with every customer by following our core fundamentals and selling process.
• Oversee the training and development of employees.
• Mentor team members using Collaborative Learning Lists (CLL), with a goal of 40 CLLs per month.
• Monitor employee performance and task assignments.
• Conduct interviews & select new employees per company policy.
• Monitor employee coverage versus sales daily and adjust schedules as needed.
• Perform Daily Transaction Reviews and Time Clock reviews.
• Complete bi-weekly performance summary reviews.
• Conduct weekly store supply checks and place necessary orders.
• Document coaching logs as needed.
• Assist with the employee schedule weekly.
• Document employee conversations and verbal warnings. Report any need for escalation of discipline.
• Ensure weekly Google My Business (GMB) posts are executed.
• Reconcile weekly receipts and cash tenders; deliver to the bank.
• Complete monthly scorecard for all employees.
• Recruit, hire, and train necessary staff to maintain optimal store performance.

Other Duties and Requirements

• May be required to visit area events as needed.
• May be required to go to another store from time to time, in order to help or train personnel. If needed at another location, it would not be more than 4x a month. In addition, mileage reimbursement would be given; based on the distance from their current store to the new store, minus the miles from their home to their current store.
• May be required to work on scheduled days off when short personnel or to cover Requested Days Off (RDO).
• Other duties as assigned by your manager.

Knowledge, Skills and Abilities (Minimum Qualifications)

• Minimum of 3 years of retail, sales, or customer service experience, including leadership or keyholder responsibilities.
• Completion of Lucky Feet Shoes training phases 1-4 within 90 days of start date.
• Proven ability to coach, train, and motivate team members.
• Strong organizational, time management, and problem-solving skills.
• Advanced proficiency with POS systems, Microsoft Office (Word, Excel, Outlook), and digital tools.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities, projects, and personnel in a fast-paced environment.
• Demonstrated ability to lead by example and support company goals and initiatives.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand. The employee frequently is required to walk; use hands to finger, handle, or feel; and reach with hands and arms. Twisting, kneeling and squatting may be required. The employee is required to sit and talk or hear. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, and distance vision.

Work Conditions

General office/retail conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Limitations and Disclaimer

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, skills and physical demands required for the position.

This job description is subject to possible modification to reasonably accommodate disabled individuals. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

This job description in no way states or implies that these are the only duties to be performed by anyone occupying this position. Employees are required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with State and Federal laws.

The job requirements represent the minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the employee must possess the abilities to perform each duty proficiently. Continued employment remains on an “at-will” basis.

Store Manager

Job Description

Position Summary

As a Store Manager, you are ultimately accountable for the overall performance and success of your store. Your role is to ensure that all key performance indicators (KPIs) - including revenue targets, email capture rate (minimum 80%), Units Per Transaction (UPT), Dollars Per Transaction (DPT), Over-the-Counter (OTC) %, Sovella %, and Multiples % - are consistently achieved or exceeded. You are responsible for analyzing store performance, identifying areas of opportunity, and implementing strategies that drive results. Through clear direction, team development, and daily accountability, you foster a high-performing, customer-first culture. Your leadership sets the tone for operational excellence and sustainable success, supported by ongoing coaching and performance check-ins.

Essential Duties/Responsibilities

• Ensure the store consistently meets or exceeds elevated sales targets, including daily, weekly, and monthly revenue goals. Maintain an email capture rate of at least 80% and lead the team to achieve higher-than-baseline expectations across all key performance indicators (KPIs). These metrics reflect your leadership, accountability for total store performance, and your continued growth as a strategic driver of the store’s success.
• Foster a high-performance sales environment by prioritizing customer engagement, exceptional service, and strategic business growth. Leverage employee scorecard to evaluate and enhance key competencies, including customer focus, process execution, teamwork, problem-solving, enthusiasm, and positivity.
• Ensure our service delivery promise is executed with every customer by following our core fundamentals and selling process.
• Ensure Daily Operations checklists are completed daily.
• Maintain a minimum 80% capture rate while promoting the Lucky Feet Shoes Rewards Guarantee.
• Ensure merchandise transfers are received, checked, and stocked accurately.
• Ensure displays are 100% filled to merchandising standards and all products are priced accurately.
• Promote the website www.luckyfeetshoes.com through social media, in-store promotions, and gift cards.
• Consistently display a positive attitude and team-oriented approach.
• Ensure accuracy of all transactions in Point of Sales (POS).
• Mentor employees using the Collaborative Learning List (CLL), ensuring the store completes at least 40 CLLs per month.
• Monitor employee performance and task assignments via the Daily Ops Checklist.
• Complete monthly scorecard for all employees.
• Administer progressive discipline according to company policy.
• Adjust staffing based on daily sales and labor needs.
• Conduct daily Time Clock Reviews.
• Maintain daily coaching logs.
• Prepare weekly employee schedules.
• Ensure weekly Google My Business (GMB) posts are completed.
• Reconcile weekly receipts and cash tenders; deliver deposits to the bank.
• Recruit, hire, and train store personnel as needed.
• Ensure all operations, performance summaries, and supply checks are completed weekly.

Other Duties and Requirements

• May be required to visit area events as needed.
• May be required to go to another store from time to time, in order to help or train personnel. If needed at another location, it would not be more than 4x a month. In addition, mileage reimbursement would be given; based on the distance from their current store to the new store, minus the miles from their home to their current store.
• May be required to work on scheduled days off when short personnel or to cover Requested Days Off (RDO).
• Perform other duties as assigned to support business needs and company objectives.
• Other duties as assigned by your manager.

Knowledge, Skills and Abilities (Minimum Qualifications)

• Minimum of 2 years of management experience in a sales or customer service environment.
• Proven ability to lead, coach, and develop high-performing teams.
• Completion of Lucky Feet Shoes training phases 1-4 within 90 days of starting role as Store Manager.
• Advanced proficiency with POS systems, Microsoft Excel, Word, and Outlook.
• Excellent written and verbal communication skills.
• Strong organizational, multitasking, and problem-solving abilities.
• Experience with scheduling, performance management, and progressive discipline.
• Ability to adapt quickly and make sound decisions in a fast-paced retail environment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand. The employee frequently is required to walk; use hands to finger, handle, or feel; and reach with hands and arms. Twisting, kneeling and squatting may be required. The employee is required to sit and talk or hear. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, and distance vision.

Work Conditions

General office/retail conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Limitations and Disclaimer

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, skills and physical demands required for the position.

This job description is subject to possible modification to reasonably accommodate disabled individuals. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

This job description in no way states or implies that these are the only duties to be performed by anyone occupying this position. Employees are required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with State and Federal laws.

The job requirements represent the minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the employee must possess the abilities to perform each duty proficiently. Continued employment remains on an “at-will” basis.

Warehouse Associate

Job Description

Position Summary

Work as a Warehouse Associate.

Essential Duties/Responsibilities

• Ship and pack online orders to customers in a timely manner.
• Keep the warehouse clean and orderly.
• Receive and verify shipments from vendors are correct.
• Pick and pack all internet orders and warehouse-to-store location transfers.
• Verify and maintain correct on-hand inventory in the warehouse.
• Ensure all products in the warehouse are properly labeled.

Other Duties and Requirements

• Warehouse Clerk Driver.
• May be required to visit area events as needed.
• May be required to work on scheduled days off when short personnel or to cover RDO (Requested Days Off).
• Other duties as assigned by the Office Manager or Owners.

Knowledge, Skills and Abilities (Minimum Qualifications)

• Must have at least 1 year of experience in a warehouse environment.
• Computer literate, including email, Word, and Excel.
• Good written and communication skills.
• Ability to multi-task and manage multiple projects.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand. The employee frequently is required to walk; use hands to finger, handle, or feel; and reach with hands and arms. Twisting, kneeling and squatting may be required. The employee is required to sit and talk or hear. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, and distance vision.

Work Conditions

General office/retail conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Limitations and Disclaimer

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, skills and physical demands required for the position.

This job description is subject to possible modification to reasonably accommodate disabled individuals. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

This job description in no way states or implies that these are the only duties to be performed by anyone occupying this position. Employees are required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with State and Federal laws.

The job requirements represent the minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the employee must possess the abilities to perform each duty proficiently. Continued employment remains on an “at-will” basis.