FAQ
FAQs
I stand on my feet all day at work. What can I do to help my feet?
This can be a much more painful condition than walking all day. Standing in one position forces pressure build up in the heel and forefoot areas. Shoes designed with mild rocker bottoms and inserts can help distribute that pressure while increasing circulation.
I have bunions. What can I do to prevent pain?
Shoes with wide toe boxes will help reduce pain by reducing the pressure placed on bunions from normally shaped footwear. Additionally, arch supports will help control foot motion and reduce pressure at that joint. Certain shoes, inserts, and off the shelf splints are specifically designed for bunions.
I have trouble walking. Can you help me?
Yes! We have helped thousands live a better quality of life by helping them walk more. Depending on whether you have difficulties due to mobility issues or specific pathologies, our trained professionals can help select the proper footwear and inserts for your specific needs.
Will shoes or inserts help with my arthritis?
Shoes with good support and shock absorption will help reduce motion in joints and reduce pressure. Properly fitted inserts will also help reduce shock and control motion. Reduced joint motion and shock reduces the pain associated with arthritis.
I have diabetes. Do I need to wear special shoes or socks?
Yes. It is always recommended that persons with diabetes always wear properly fitted footwear and hosiery. Whether a person has had complications with their feet or not, it is always best to take preventative steps to ensure proper foot health. Shoes with soft leather uppers and seamfree linings will help reduce friction. Properly fitted insloes will also increase foot temperature and evenly distribute pressure.
Cotton socks should be avoided at all times. They can absorb moisture and cause shearing problems in the diabetic foot. Synthetic blends engineered for the diabetic foot with seamless toes will help reduce shearing forces.
I'm a runner. How can properly fit shoes and/or arch supports increase my performance and prevent injury?
Along with proper stretching exercises and tailored training programs, properly fitted shoes and/or arch supports can prevent injury, improve performance, and make for a more comfortable run. Running shoes should generally fit longer than a normal shoes to avoid ingrown nails or other toe issues. Additionally, running shoes come in various categories such as neutral, stability, and motion control. The type of shoe that is most appropriate for you will depend your particular foot shape and running gait. A trained specialist can analyze your gait, foot shape, and current footwear then make recommendations for your specific needs.
Arch supports help absorb shock and control foot motion. Absorbing shock and reducing shear helps runners run longer with more bio-mechanical efficiency.
What is the best shoe for plantar fasciitis?
There is no "best" shoe for plantar fasciitis. The types of shoes that generally help people with plantar fasciitis have a strong middle section and a mild rocking motion to the shoe. This helps support the foot in the arch area and allows the person to get through a heel-to-toe gait more easily. Selecting the right pair of shoes really depends on a variety of factors such as the shape of the feet, flexibility of certain joints, bio-mechanical factors, and environmental application. Having and trained Shoe Fitting Specialists help you select the proper footwear for your specfic needs and conditions can help alleviate many common foot pathologies including plantar fasciitis.
I have knee or back pain, how can changing my shoes help?
Many times, knee and back pain are derived from poor alignment that begins at our foundation. If our foundation if off, our whole body is out of alignment. Properly fitted shoes and inserts can help improve stability at the foundation of our bodies which in turn, creates a more aligned posture.
Ordering
What size should I buy?
If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Do I need Order Protection?
AnswerOrders placed without shipping protection are the sole responsibility of the carrier, such as United States Postal Service (USPS).
In the event of a lost, delayed, or damaged package, customers must contact the carrier directly to file a claim. This can be done through the carrier’s website or by phone. Please follow the carrier’s instructions and provide any required documentation to process your claim.
For privacy and security reasons, we are unable to communicate with third-party carriers or submit claims on behalf of customers.
Get in touch
Have questions about your order, or a general enquiry?
